Demerton
Quality assurance and after-sales service commitment letter
In order to create a famous brand, enhance corporate awareness, and establish corporate image, we adhere to the spirit of “pursuing high quality and customer satisfaction in everything”, and solemnly promise to you with the principles of “the most favorable price, the most thoughtful service, and the most reliable product quality”:
1、 Product quality commitment:
1. The manufacturing and testing of the product have quality records and testing data.
2. We sincerely invite users to conduct a full process and performance inspection of the product in person. After the product is confirmed to be qualified, it can be packed and shipped.
2、 Product price commitment:
1. In order to ensure the high reliability and progressiveness of the products, the materials of the system are selected from domestic or international high-quality brand-name products.
2. Under equal competitive conditions, our company sincerely offers you the most favorable price without compromising product technical performance or altering product components.
3、 Delivery commitment:
1. Product delivery time: Try to meet user requirements as much as possible. If there are special requirements that require early completion, our company can organize production and installation to strive to meet user needs.
2. When delivering the product, our company provides the following documents to the user:;
① Technical Maintenance and Repair Manual
② Installation Overview
③ Outsourced parts manual and manufacturer
④ Provide a list of vulnerable parts and spare parts, and attach a certain amount of spare parts
4、 After sales service commitment:
1. Service tenet: Fast, decisive, accurate, thoughtful, and thorough
2. Service objective: Winning user satisfaction with service quality
3. Service efficiency: If the equipment malfunctions during or outside the warranty period, the supplier can receive notification and repair personnel can arrive at the site within 24 hours to start the repair.
4. Service principle: The product warranty period is twelve months. During the warranty period, the supplier will provide free repair and replacement of parts damaged due to quality reasons. For parts damaged outside the warranty period, the provided parts will only be charged at cost. For equipment damage caused by human factors on the demand side, the supplier’s repair or provided parts will be calculated at cost price.